Place Ville-Marie, Montréal

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A5 Hospitality is looking for an ambassador who will get hands on and work in a professional and rapidly growing environment. Answering to the Executive director and F&B director, the essential responsibilities and functions of this position are, but not limited to:

• Offer a professional, affable and endearing level of service at all times.
• Confirm reservations and organize the seating plan accordingly.
• Supervise the work of hostesses
• Seat clients according to the available spaces
• Ensure that the time allotted to reservations is respected in order to maximize the service hour
• Assist restaurants with service during peak hours
• Act as a contact point between all the food court’s departments
• Proactive participation to the weekly departmental meetings
• Schedule planning and management according to ongoing events, attendance peaks and reservations.
• Manage calls and emails
• Acknowledge customer feedback and complaints, act on them when required and ensure proper follow-ups
• Always strive to exceed the expectations of customers (internal and external) by providing them an outstanding and efficient service.
• Build high-quality relations with customers in order to foster their loyalty.
• Assist in planning and managing work schedules according to occupation rates and predetermined budgets.
• Manage and coordinate all time-off requests (vacation, statutory, sick days, etc.)
• Assist with human resources duties (OH&S, performance review, recruiting, intervention forms, etc.)
• Welcoming and onboarding of new colleagues
• Communicate the daily promotions to the various food service departments
• Work harmoniously alongside the food court’s departments in order to provide an outstanding customer service and exceptional team work
• Comply to all safety policies
• Oversee the occupational health and safety of all colleagues and guests at all times and ensure that colleagues work in a safe way.
• Inform security of any event related to the safety of colleagues and customers.

*The above list of duties is not exhaustive and the person in this role will need to constantly adapt to high-activity and specific customer relations management situations*

• Bilingual (French & English), spoken and written
• Diploma of college studies in a related field
• Minimum of 1 to 3 years experience in an administrative role
• Any experience in the culinary realm will be considered an advantage
• Excellent computer skills
• Knowledge of MAPAQ’s food safety standards will be considered an advantage
• Keen interest in the realm of culinary arts
• Excellent communication skills
• Discretion
• Ability to work under pressure and manage several things at once
• Ability to succeed in a fast paced and constantly evolving environment
• Excellent interpersonal skills
• Adaptability to work with employees of various cultural backgrounds
• Highly organized and detail-oriented
• Dynamic, self-starter, creative
• Structured, methodical, efficient
• Ability to work in an environment that requires swift responses and a keen sense of initiative
• Tasteful appearance

Visa requirements: must be legally eligible to work in Canada.

All candidates must hold a valid work permit when submitting their application; A5 Hospitality cannot obtain one for them.

Apply now

Entering information you provide is a two step process. The first is to fill out the form below. The second step is to attach your CV in Word format, PDF or RTF below.
Étape 1: SVP remplissez ce formulaire
Êtes-vous autorisé à travailler au Canada? Notez que, conformément à la loi canadienne sur l'immigration, pour être autorisé, vous devez détenir un permis de travail valide, être immigrant reçu, résident permanent ou citoyen canadien.
Êtes-vous actuellement un employé ou avez-vous déjà travaillé pour un établissement A5 Hospitality?
Connaissez-vous les établissements A5 Hospitality?
Combien d'années d’expérience pertinente à l’emploi ou à la fonction recherchée possédez-vous?
Quand pouvez-vous entrer en poste?
Quels sont vos disponibilités de jour ?
(peut cocher plus d'une case)
Quels sont vos disponibilités de soir ?
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Sélectionnez les activités qui correspondent à votre expérience :
(peut cocher plus d'une case)
Étape 2 : SVP téléchargez vos documents
Step 1: Please fill this form
Are you eligible to work in Canada? Note that according to Canadian Immigration legislation, to be eligible you must either have a valid work permit or be an immigrant, a permanent resident or a Canadian citizen.
Are you currently employed or have you ever worked for an A5 Hospitality establishment?
Do you know the A5 Hospitality establishments?
How many years of experience relevant to the position sought do you have?
When are you available to start work?
What are your daytime availabilities?
(can check more than one box)
What are your nighttime availabilities?
(can check more than one box)
Choose which of the following represent your experience in a kitchen:
(can check more than one box)
Step 2: Please upload your documents