Head Waiter


Place Ville-Marie, Montréal

Start date


Job Status: Permanent, Full time and part time
Work Schedule: Weekday, weekend, days and evening
Region: Montreal
Starting date: As soon as possible

• Under the supervision of the Maitre d’hôtel, the essential responsibilities and functions of this position are, but not limited to:
• In charge of opening and closing the restaurant
• In charge of managing the dining-room staff in the absence of the Maître d’hôtel
• Offer a professional, affable and endearing level of service to all our customers and at all times.
• Ensure optimal communications with the kitchen to keep the kitchen staff aware of any information they need to know.
• Anticipate the needs of the customers and exceed their expectations
• Take orders and proceed to suggestive selling
• Offer customers a unique experience by tailoring your service to their needs.
• Advise customers about dishes and drinks and make the appropriate complementary recommendations
• Ensure efficient team work at all times
• Participate in the set-up before, during and after the service according to assigned tasks
• Collect and register specificities of each customer’s profile according to established standards
• Perfect knowledge of the food and drinks menus and ongoing promotions
• Perfect knowledge of all the dishes on the menu, their garnishes, contents and preparation methods
• Perfect knowledge of the wines list, wines by the glass, cocktails and other drinks on the menu and ability to describe them
• Perfect knowledge of the Food court’s offers and services
• Ensure invoicing according to the established procedures and be in charge of a petty cash fund
• Ensure the maintenance of the entire work area and adjacent zones on a daily and weekly basis
• Act as a brand ambassador by maintaining a professional and well-kept appearance
• Master the standards of the various styles of service
• Comply with the Food court’s service standards, policies, procedures and rules
• Apply the service’s sequence and actions
• Comply with all food safety policies and standards when preparing food and beverages
• Ensure and maintain a safe work environment.

*The above list of duties is not exhaustive and the person in this role will need to constantly adapt to high-activity and specific customer relations management situations*

• Two years of relevant experience in table service
• A degree in table service from a school recognized by the Ministry of Education is considered an advantage
• Knowledge of Veloce and Libro is considered an advantage
• Knowledge of gastronomy and sommellerie
• AVS in sommellerie is considered an advantage
• Excellent communications skills in French and English

Sought-after qualities:
• Passionate about high-quality food and beverages
• Rigorous, organized, detail-oriented and creativity
• Keen interpersonal skills
• Responsible and dependable
• Organized and motivated
• Ability to work efficiently under pressure in a fast paced environment
• Good team worker
• Ability to focus entirely on the needs of customers while remaining calm and courteous at all time

The physical requirements of this position are, but not limited to:
• Walk and stand for the entire duration of the work shift
• Lift and carry charges weighing up to 15 kg (33 lb)
• Kneel, push, pull, lift
• Go up and down ladders, stairs and ramps

Visa requirements: must be legally eligible to work in Canada.

Apply now

Entering information you provide is a two step process. The first is to fill out the form below. The second step is to attach your CV in Word format, PDF or RTF below.
Étape 1: SVP remplissez ce formulaire
Êtes-vous autorisé à travailler au Canada? Notez que, conformément à la loi canadienne sur l'immigration, pour être autorisé, vous devez détenir un permis de travail valide, être immigrant reçu, résident permanent ou citoyen canadien.
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Sélectionnez les activités qui correspondent à votre expérience :
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Step 1: Please fill this form
Are you eligible to work in Canada? Note that according to Canadian Immigration legislation, to be eligible you must either have a valid work permit or be an immigrant, a permanent resident or a Canadian citizen.
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Choose which of the following represent your experience in a kitchen:
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